I'm so disappointed with the customer service and the service and I would like a solution to my issue as soon as possible.
Last Wednesday and engineer came to my house to install Virgin TV and Broadband and apparently had issues during the installation , so other engineers came on Thursday to solve it. Took around 2h to get an stable signal and arrived late at work, but at the night at least everything was working fine. (Looks like the signal was fluctuating a lot)
Next day, Friday, Arrived from work at home and neither TV or Broadband were working, so I called the customer service.
After speaking to an agent and doing the troubleshoot he said and engineer had to come and I asked him to book it as soon as possible, Saturday (today). He said he had book it for Saturday (today) , so I've spent the day at home waiting and no body appeared... so after reaching the time slot end time I've called and realized that he book the engineer for 10 of November.. that means 5 days without a service I'm paying and also being lied about engineer booking.. could I get my issue sorted out? I'm so disappointed and my Broadband is still not working (TV looks like it's working).
Also, after calling today I requested talk to a manager and the agent ask me to leave the details so they were going to call me on anew hour.. Obviously I'm still waiting for a call or help.