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AaronBez
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Broadband drops out regularly

Our 200mbps fibre optic broadband was great. I say was as for the last 4 weeks at least it has been unreliable, intermittent and slow.
Both wired and wireless connections drop out regularly making streaming, downloading and working impossibly frustrating.
Tech support, when I have managed to talk to someone, have been unable to resolve the issue and I am now at the end of my tether. How can this be fixed so that the broadband that I pay for is actually useable?
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Re: Broadband drops out regularly

Hi AaronBez,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I've run diagnostics on your equipment and everything is looking healthy at this end. All your levels are as they should be and there are no issues with the network in your area.

 

When the hub drops out, what do the lights on the hub do?

Does it happen constantly or at certain timers of day?

 

Speak soon Smiley Very Happy

 

Josh


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AaronBez
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Re: Broadband drops out regularly

Hi,

There seems to be no pattern time wise. We just either have little or no connectivity at all. Downloads fail, streams stop and games disconnect. There are no lights on the hub. Both wired and wireless connections are affected.

Thanks

Aaron
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Re: Broadband drops out regularly

Hello again Aaron,

Thanks for a quick reply Smiley Happy

Sorry again for the connection problems you're experiencing. Like Josh I'm unable to pin point the fault right now so I think it'll be a good idea if you set up a BQM and post back with more results so we can examine this closer.

Thanks for your patience,

Take care.

Heather_J

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