The engineer has been on his way since 8 this morning. Traffic must be bad!
I first had issues at 1.00 this morning - 18 hours ago!
Yet again poor customer service from VM. Just tell us what the problem is and the truth about when it will be fixed. Instead we just get wishy washy we know what the problem is (clearly you dont or it would have been fixed when you first estimated - 12.20 then 16.20 then 17.20 then 20.20 but who knows when you will really get it fixed) and an the engineer is on his way (from New Zealand?)
I trust compensation will be automatic and you will add the £20+ it has cost to set up alternative mifi access for the day.
I think the fog at Gatwick delayed the engineers flight from India and his bike developed a puncture on the M8. Seriously they don't give a toss mate, they are one of the most cynical companies out there and will lie and dissemble with half truths to fob you off. Just read this board. The status page is a joke "might not work" indeed, "identified the problem" (oops its not working) "on his way" (we wont pay weekend overtime so he'll get round Mon at best). They hung up on me three times when I tried to call as they can't be bothered to face customers as theyve nothing to say. Complain and they'll fob you off with a couple of quid & rely you dont want the hassle of switching. An utterly disgraceful excuse for a company with total contempt for its customers
This really isnt good enough VM. A total outage for the second Saturday in two weeks and this time the TV as well. And at a time when we have guests. Thats now £40 I have had to spend on mifi cards that I want back.