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Registered: ‎17-07-2016
Message 1 of 2 (64 Views)

Broadband down

Is broad band down for scheduled engineering ?
Or is this unscheduled outage ?
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Registered: ‎07-04-2015
Message 2 of 2 (19 Views)

Re: Broadband down

Evening Zomorrod,

 

Thanks for posting on the community.

 

Sorry to read you are having an issue with the broadband connection.

 

There was no faults reported in your area on the day you posted, however the downstream power levels are too low at  - 9 dBmV and this can have an impact on your connection. For this I would like to arrange an engineer appointment and have sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

Speak to you soon

Sam


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