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Johnnyd394
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Broadband down how do I get compensation?

My broadband has been down in excess of three days before getting the modem replaced. I have had to use data on my mobile at an excessive cost. How do I complain/ request compensation from virgin media? Is there an email link?

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Re: Broadband down how do I get compensation?

Hello Johnnyd394,

 

Thanks for joining the community, great to have you around Smiley Very Happy

 

Sorry to hear about your recent connection problems, I know it's inconvenient, especially when you're having to use your mobile data.

 

Let me look into this for you, we will need to discuss this privately, so I'll drop you a PM (purple envelope, top right).

 

Speak with you very soon,

Take care.

Heather_J

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