My broadband has been down in excess of three days before getting the modem replaced. I have had to use data on my mobile at an excessive cost. How do I complain/ request compensation from virgin media? Is there an email link?
Thanks for joining the community, great to have you around
Sorry to hear about your recent connection problems, I know it's inconvenient, especially when you're having to use your mobile data.
Let me look into this for you, we will need to discuss this privately, so I'll drop you a PM (purple envelope, top right).
Speak with you very soon,
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