Our broadband service has now not been working for three days. I have accessed your service status page and noted the service update time. I also signed up for updates via text and email. However I have not received any updates at all, our broadband is still not working and the estimated time for the fix just seems to be pushed back and back, with no explanation of why.
I don't find this acceptable service, particularly for one we pay for. 3 days is 10% of the month that we have not had service; will this mean we receive a reimbursement for 10% of the monthly subscription?
I look forward to an update on the service becoming available again and how we are going to be reimbursed for this poor service.