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ChristianLeigh
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Broadband down (Ealing area)

Called help line 03454541111
Waited 20 minutes and then it was cut off on the Virgin side.

The automated system claimed there was no issue detectable.

Yet I have restarted the router many times and tried both physical and wifi connection. Totally not responding. Cannot even ping any address.

Anyone else having trouble in the Ealing Area?

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Strez1
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Re: Broadband down (Ealing area)

Same problem started about an hour ago. Called them couldn't get through to anyone but there was an automated message that there is a problem in the area yet their auto test says there are no problems!
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Strez1
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Re: Broadband down (Ealing area)

Same problem started about an hour ago. Called them couldn't get through to anyone but there was an automated message that there is a problem in the area yet their auto test says there are no problems!
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legaia_max
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Re: Broadband down (Ealing area)

Yup.. also experience the same problem here. My house is near University of West London and still waiting for the broadband to be fix again.. but for how long?
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ChristianLeigh
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Re: Broadband down (Ealing area)

That correlates. Started around 18:30.
No mention of it on the automated message. Just says issues in Lewisham.
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partiallyred
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Re: Broadband down (Ealing area)

I'm in South Kensington and I have a similar problem. Started around the same time.

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Sashalusha
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Re: Broadband down (Ealing area)

Yes, I'm having the same issue. Came back home and broadband isn't working. Just phone 4g. Sitting and can't even watch tv....
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ChristianLeigh
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Re: Broadband down (Ealing area)

It's back.
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partiallyred
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Re: Broadband down (Ealing area)

The problem has been fixed. Thank you Virgin.

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