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Richardson37
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Broadband connectivity RM13

Hi, I've had broadband drop outs since Wednesday / Thursday about 5-6 times an hour resulting in no wifi and constantly buffering netflix - EPR NETWORK CHANGED and EPR NETWORK DISCONNECTED  are the error messages. This affects all devices, I've run diagnostics and the results are "no internet connectivity, contact your provider". The recorded message on 151  says that there are problems that are taking longer to fix in my area.

So VM, how much longer is this expected to take to resolve?

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Richardson37
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Re: Broadband connectivity RM13

 

Downstream DbmV is less than 1.0 on 16 channels with SNR (db) 37.6 to 38.6

Upstream 2 channels only with dBmV = 46.3

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Forum Team (Retired) Adam_L
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Re: Broadband connectivity RM13

Hi Richardson37, 

Thanks for getting in touch to let us know about your issues with broadband drop outs. I apologise for any inconvenience caused.

I have tested your connection from here and your Hub's stats look great! I run a check on the network ranging back over the last 7 days and I noticed that there's been some noise ingress on your area cable which seems to have been fairly intermittent. It does seem to be clearing up a little but if you continue to experience problems then post back here and I'll look into this a little further for you.

I look forward to hearing from you, 

Thanks, 

Adam.


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Richardson37
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Re: Broadband connectivity RM13

Thanks Adam - no issues since Tuesday so looks like service has been restored.

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Forum Team (Retired) Adam_L
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Re: Broadband connectivity RM13

Hi Richardson37, 

Thanks for getting back to me!

I am pleased to hear that everything has been great since Tuesday! Just let me know if you have any further problems!

Take care, 

Thanks, 

Adam.


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