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jackiechapman
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Broadband connection

My broadband is intermittent. Very slow and I have to keep resetting the router every couple of days as Internet connection just goes off. I have been onto Tech support numerous times over the past few months and they change the frequency and it's fine for couple of days then it starts again. Last time I rang they said they had sent a boost thru so that should help but it hasn't. It just goes off at different times of the day and comes back on after changing frequency again. I'm going round in circles and fed up of having to keep ringing Tech support I am now looking into changing my provider
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Re: Broadband connection

Hi jackiechapman,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I've checked the notes on your account and run diagnostics on your equipment. It seem to be an issue with the equipment itself. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a replacement to be sent.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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