Our broadband connection regularly drops out and I've spoken to Customer Services about this several times, but the problem persists.
There is no issue with our wifi signal (we have a TP-Link router connected to the Superhub) as we can see that we are connected to the TP-Link router. The issue appears to be with the Virgin broadband signal coming into the house.
We've tried removing the TP-Link and putting the Superhub back into router mode but the signal is too weak unless we are sitting beside it (even then it can be dodgy!)
There are no service issues shown for our area.
What can we do to get this working properly? It's getting more and more frustrating!
If this is an issue with your Virgin Media cable connection it would be helpful to see your power levels posted here. Just type the URL 192.168.0.1 into you browser to access the hub's management screens. Don't log in, simply click on Router Status and copy / paste Upload and Download statistics.
I can't see your most recent image as it's a waiting Moderator approval. Looking at your data, the Downstream power levels are certainly on the high side and this might be the cause of some instability. The upper limit is generally regarded as 10dBmV and several of your channels are exceeding that.
Upstream power levels are also quite high but within the specification of 31 to 51dBmV. I do note however that one of the two channels is on 32QAM rather than 64QAM which might be symptomatic of some noise on the line.
Firstly check that the cable from your wall socket entry point to the back of the Hub is secure at both ends just to eliminate an obvious cause.
Otherwise I think a visit by a VM engineer is called for. You can either stick around here and hope that a member of the Forum Team comes along and arranges a visit for you but that could take several days or you can contact VM via phone 150 on a VM phone or 0345 454 1111 on any other phone.