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memorie14
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Broadband connection keeps dropping

Hi.

We have been having some serious issues with our broadband connection. The connection keeps dropping and going to 'Limited Connectivity' we have to then disconnect and re-connect, but after a while it is limited again. We had a new router sent to us few months ago but that doesn't seem to solve the problem. We keep losing connection on all our devices connected to Wi-Fi. I even connected my tablet using a cable so it should function without Wi-Fi, but the connectivity hasn't improved. I recently bought fireTVstick but cannot get it going due to losing connection! I got to the point when I am now really fed up with the whole thing and want somebody to sort it out properly. Please help!

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Re: Broadband connection keeps dropping

Hey there memorie14,

Thanks for posting and a warm welcome to the community Smiley Very Happy

Sorry to hear about the intermittent connection you're experiencing, I know this can be frustrating. Have you tried changing the wireless channel yet? Often this will help improve the wireless performance. Could you have a try and let us know if it helps.

Thanks again for posting,

Take care.

Heather_J

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