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Peugeotlady68
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Broadband connection issues in Eastleigh

Hi
Anyone having problems right now connecting to fibre optic broadband in the Eastleigh/Southampton area? My router is working fine but the support team unhelpfully just logged an appointment with an engineer in 5 days time without looking into the problem further. There are no issues currently logged on Virginmedia's website.
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Forum Team
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Re: Broadband connection issues in Eastleigh

Hello Peugeotlady68

 

Welcome to our forum, I am sorry you lost connection but pleased to see it returned.

When you called in the support team diagnosed that the hub had lost downstream lock, this was correct and they appropriately arranged an engineer appointment. Our engineering team have visibility of appointments raised in a particular area so can quickly identify and deal if it turns out to be a common issue. It subsequently resolved itself, things like that can happen on occasion on all networks.

The support team acted correctly with the information supplied, please accept our apologies for the interruption of service.

 

Thank you 

Nicola

Virgin Media Forum Team
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Peugeotlady68
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Re: Broadband connection issues in Eastleigh

Thanks - so nothing to do with the couple of Virgin Media vans we saw parked over the road working with southern electric on a new-build site that looked like they had disturbed some cables?!

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