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ptarmigan9
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Bracknell RG12 Broadband down?

Is Bracknell RG12 Broadband down?

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daryltoogood
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Re: Bracknell RG12 Broadband down?

Mine has been down all afternoon despite rebooting the router.

I've tried running a diagnostic but I keep getting a message saying that they think my box is off - it isn't!
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ptarmigan9
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Re: Bracknell RG12 Broadband down?

I have reported the issue to Virgin.

Mine is back online again.

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daryltoogood
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Re: Bracknell RG12 Broadband down?

Did you have to do anything to get it back online?

I'm on the school run so hoping it will be back on when I get back in
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ptarmigan9
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Re: Bracknell RG12 Broadband down?

Yes, I used the online tool to check first.

https://my.virginmedia.com/faults/service-status

After the check I waited 10 minutes, powered the devices off for 5 minutes, then back online. After this, it worked again.

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