Hi All, My broadband and TV is down at my home SE18 from today morning while the service in this area is normal. Tried following: router reset, power off/on; Disconnected the main cable from router. Nothing worked. Then called technical support and he said he will call me back in 30 minutes with updates but didn't got call back. So, called back again at 2pm and Mr. Thomas from technical team tried to help but no luck and finally he booked engineer who will be available after 9 days.
I forgot to ask him if TV service can be resumed or do I have to wait untill the broadband is fixed?
Does anyone have any expeerience how to sort this kind of issues?