I have tried customer services a couple of times to try and book an engineer to come out to cut off excess cable that is causing signal interference which is causing the broadband to not work on occasions. Saturday night it just wouldn't connect but yesterday it worked after a few try's of switching off and on of the router box. I have had to make as neat a job of tying the cable to keep it from getting squashed as it has been hidden out of view the best it can be but it's not ideal and believe it will work so much better if the excess is taken away.
having the cable shortened can actually cause more harm than good, since when the engineer installed it should have checked the signal levels in relation to the length of cable used etc.. i would be checking to see if there is an issue with signal levels to do this if you could goto http://192.168.0.1 clicking router status top right [no need to login] and if copy/paste the downstream, upstream, network log dont worry about the formatting we can easily read it.
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The cabling is actually the original cable that Telewest put in before Virgin Media took over so as you can imagine it is quite old now, so you don't reckon it is the excess but I noticed that when I unravelled the signal became stronger although the way it had been tied up it did have a couple of kinks in it which I had to straighten out and tie up a bit looser. It's a bit like a mic or speaker cable if you don't roll them up properly the cabling inside can get damaged. Anyway it sounds as though there is nothing we can do with the cable apart from keep it tied up out of the way.
Thanks for getting back in touch and explaining more about your set-up. I think it would be a good idea to get an engineer out to double check your cables just to ensure everything is performing as efficiently as it can be.
I'll drop you a PM (purple envelope, top right) to confirm a visit.
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