Thanks for your post and welcome to the forums. It's great having you involved in the Community.
In order to help you with this I'll need to go into the account and check a few things but I have been unable to locate it. I'll need some information from you so that I can resolve this issue.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Kath_F Forum Team
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