When the engineer installed our hub, he assured us that placing it at the front of the house wouldn't affect wifi access in all our rooms. Stupidly we believed him even though we said we wanted the hub where our previous Sky router was (in the hallway, middle of the house). Will virgin come out and move it? Can't find anywhere on their website where you can book an engineer visit.
You can get your hub moved, but it will cost £99! You just have to phone in. Engineers will always install new equipment nearest the front of the house unless you insist outherwise. Less work, especially if you are not having a TV connection as well.
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