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MattS1
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Areas of WD5 all services down

Virgin service status states that fix should have been in place by 15:35 but advised by Virgin more likely to be around 16:40
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MattS1
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Re: Areas of WD5 all services down

My internet is still down even though the service status shows fixed. Anyone with the same issue? Virgin cs is really unhelpful telling me I need to wait until the 30th December for a technician Needs the attention of someone more senior to resolve.
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Forum Team (Retired) Adam_L
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Re: Areas of WD5 all services down

Hi MattS1, 

 

Thanks for keeping us updated with regards to your connection being down, I apologise for any inconvenience caused.

I have tested things from here and I can see some time outs inside the Hubs logs, an engineer will need to attend and investigate things further for you.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking, please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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