Thanks for keeping us updated with regards to your connection being down, I apologise for any inconvenience caused.
I have tested things from here and I can see some time outs inside the Hubs logs, an engineer will need to attend and investigate things further for you.
I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking, please respond to me there and I'll get this sorted for you.
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