POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
I also am having issues connecting to my Hub4 since upgrading 1gig broadband this week, BM connect can’t connect and the speed is frequently showing slower than when I was on 350 gbps broadband, I am paying more and getting less! Can you help please ...
Just got an email about guaranteed speed of 20mbps and my WiFi is not doing that. Does anyone know how to claim the free boosters?
I have a Hub 3 and a set of pods, all VM standard config - 2.4 and 5 GHz on same SSID etc. I noticed that our Fire TV was often buffering even though it's right next to the hub, and video calls on laptops often drop connection even though signal stre...
I want to raise concerns about cabling works in my street but it seems impossible to find a number or email address to contact. I am not a Virgin Media customer. I tried the customer service number but the person was unable to help. Can anyone help?
I am having a great deal of difficulty securing the automatic compensation that I believe I should be entitled to for a loss of service for 38 days from 23rd January to the March 2nd this year.I have spoken to the VM team on multiple occasions via th...
HUB apparently not recognised - despite internet and TV working - VM a waste of space advising there is a power outage that’s causing the issue?
the technician said my power levels are not perfect but it will do. he put a 3db attentuator on gaming feels sluggish, if i restart the hub it feels more responsive but after 24 hours it feels sluggish again.
I have two wifi pods and one hubMy mobile does not easily switch from one to another. If I am in living room connected to Hub 3.0 and then moves to bedroom where I have wifi pod, I expect mobile to connect to wifi pod. But it stays connected with dow...
Wifi loses internet connection several times a day. The network log says it may be the T3 and T4 timeout. Please advise how this can be fixed. Restarting fixes the issues temporarily.Cable Modem StatusItem Status CommentsAcquired Downstream Channel (...
Hi allI use a vpn ethernet connection to work from home - since Monday the connection drops every couple of minutes. So far I've had a new hub and the promise of a new ethernet cable but my work pc has been tested on a BT ethernet connection and work...
