Anyone else having issues with their broadband in area 24?
I've got no internet at all, rebooted router numerous times to no effect. Service status has nothing listed (except the HSBC thing).
Getting millions of post RS errors on 2 downstream channels... Also strangely locked to channel ID 0 twice (should that happen). 3 channels are showing 5+ million post RS errors while the remaining 5 are in the low hundreds.
Many apologies for loss of service that you're currently experiencing.
I've checked your connection, the broadband is showing as online and locked onto all downstreams. Is the broadband now working for you?
If you log into the Super Hub does it still show these RS Errors as being high? If so, can you reset these and post them say after 24 hours for us to have a look please.
I did also notice a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F004132235 and with a review date of 27th April.
Thanks for letting us know about your issues with your broadband issues, I apologise for any inconvenience caused.
I have tested things from here and I can see that your area cable seems to be suffering some load issues, especially during the peak hours. We're planning to undertake some upgrades to parts of our external network in your area in order to combat this.
The upgrades will be to improve bandwidth and performance during the peak hours. The reference number for this is F004327377 and is currently set to be reviewed around the end of September.
Thanks for your patience regarding this matter, one of my colleagues will be in touch with some more information for you. I will need to pass this onto the relevant team to take a look for you, I will first need to clear some security questions with you.
I will send you a PM (purple envelope at the top) detailing what's required in order to proceed. Please respond to me there and I'll get this sorted for you.
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