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Allie00000p
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Area 21 Broadband not working

Hi I'm having network outage not sure if personal fault with router or wider Area 21 issue, anyone having broadband issues?
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fatzone
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Re: Area 21 Broadband not working

Yes, everyday from 7pm until 11pm there is virtually no broadband in area 21

welcome to Virgin!

 

and Good luck getting a refund!

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Allie00000p
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Re: Area 21 Broadband not working

It's been non functioning for about 24 hours straight. It seems to be isolated local problem but it was mentioned there was maintenance work scheduled in the area, possible misconfiguration issue
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Forum Team
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Re: Area 21 Broadband not working

Hi Allie00000p,

 

Welcome to the Community!

 

Really sorry to hear you've had trouble with your connection.

 

I've located your account and I can see an issue affecting speeds at peak times (F004697988), but nothing that would cause the connection to drop out entirely. I've run a diagnostic on your equipment and everything seems to be OK at the moment.

 

Are you still experiencing drop outs?

 

Speak soon Smiley Very Happy

 

Josh


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