Green traffic light on superhub 2. No Internet access. Checked service status and no issues. Did online test and it said router is not turned on... it definitely is. Blue tick flashing too. Any ideas or just have to ride it out. Copy of up and downstream below...
Modem Initialisation Stage Status Downstream Acquisition Locked Primary Frequency 331000000 Hz DHCP Failed TFTP Failed Time Of Day --:--:-- Security Disabled Counters T1,T2,T3,T4,Sync,Resets 000,000,014,000,000,000 Internet Connection IP Address Status WAN IP Address ---.---.---.--- Lease Time Remaining -- days --h:--m:--s Expiry --- -- --- --:-- Current Network Time --- -- --- --:-- Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors Locked 3 331000000 Hz 256 QAM -3.5 dBmV 37.9 dB 710 688 NotLocked Unknown NotLocked Unknown NotLocked Unknown NotLocked Unknown NotLocked Unknown NotLocked Unknown NotLocked Unknown
Thanks for letting us know that you have a flashing green light on your Hub and no internet access, I apologise for any inconvenience caused.
I have run some checks from here and I noticed that your Hub is offline. Is this due to it being switched off from your end? If so, please switch it on and post back to me here at a time when it will be on and available for testing.
If it is not due to it being switched off from your end, then an engineer will need to attend and investigate things further for you. I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there if it is not due to it being switched off from your end and I'll ensure this all gets booked and secured for you.
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