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d-BIRDisTHEword
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Area 15 broadband issues

Green traffic light on superhub 2. No Internet access. Checked service status and no issues. Did online test and it said router is not turned on... it definitely is. Blue tick flashing too. Any ideas or just have to ride it out. Copy of up and downstream below...

Modem Initialisation
Stage Status
Downstream Acquisition Locked
Primary Frequency 331000000 Hz
DHCP Failed
TFTP Failed
Time Of Day --:--:--
Security Disabled
Counters T1,T2,T3,T4,Sync,Resets 000,000,014,000,000,000
Internet Connection
IP Address Status
WAN IP Address ---.---.---.---
Lease Time Remaining -- days --h:--m:--s
Expiry --- -- --- --:--
Current Network Time --- -- --- --:--
Downstream Channels
Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked 3 331000000 Hz 256 QAM -3.5 dBmV 37.9 dB 710 688
NotLocked Unknown
NotLocked Unknown
NotLocked Unknown
NotLocked Unknown
NotLocked Unknown
NotLocked Unknown
NotLocked Unknown

Upstream Channels
Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 57 20800000 Hz TDMA 49.7 dBmV 16QAM 3200000 Hz 2560 Ksym/sec
NotLocked 0 0 Hz 0 dBmV 0 Ksym/sec
NotLocked 0 0 Hz 0 dBmV 0 Ksym/sec
NotLocked 0 0 Hz 0 dBmV 0 Ksym/sec
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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Re: Area 15 broadband issues

Hi d-BIRDisTHEword, 

Thanks for letting us know that you have a flashing green light on your Hub and no internet access, I apologise for any inconvenience caused.

I have run some checks from here and I noticed that your Hub is offline. Is this due to it being switched off from your end? If so, please switch it on and post back to me here at a time when it will be on and available for testing. 

If it is not due to it being switched off from your end, then an engineer will need to attend and investigate things further for you. I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there if it is not due to it being switched off from your end and I'll ensure this all gets booked and secured for you.

Take care, 

Thanks, 

Adam.


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