I have a super hub 2 ac and it is working fine in all respects except one. When I put 192.168.0.1 in my browser in order to view and change the super hub settings I do not get the menu enabling me to do this. I have tried rebooting the hub without success but I am reluctant to mess about with any other settings. Any help will be appreciated.
Have tried all your suggestions except resetting the SH with paper clip. I am a bit wary about that one. Used different browser, no joy. This is the sequence of events. 192.168.0.1 into address bar. Page appears stating that "DNS address could not be found". Tried reload, no joy. Tried windows diagnostic which told me it had detected the problem which was that "connection between access point, router and modem is broken". This is not true. Wi Fi and connection is fine. I am on 100 mbs and speed checks give me a speed of 104mbs (I know I am lucky !!) All internet connections are, and always have been, normal. Any further suggestions as I am stumped. thanks.
I would try another pc or laptop just in case you have a snafud or virus infected system.
From the sounds of it though you will need to try the pin reset - make sure you save your settings first then do it - i've done it many times its fine you will be ok its just a pain setting it up again - you should find as soon as you login the advanced options.
It does sound rather strange that your systemn is using dns to resolve a 192.168.0.1 address - i would delete your hosts file for a start and open the command line and ping and tracert to the 192.168.0.1 target and an arp - a to see if the mac is registered properly - you can also do a netsh int ip reset to clear the tcp/ip stack if its infect or has a hook - symtdi is a nasty one and is a leftover from a symantec install i frequently find it on machines even ones that are 10 years+ old but you will have to edit the registry to get rid of that one - sounds like your networking is snafu - try another pc/laptop/mobile/tablet that will rule your pc out!
If the menu option is missing try clicking on the area its supposed to be in and see if it brings up anything.
Many thanks for your replies. I tried 192.168.100.1 and I got the advance settings menu. I had already tried this but it didn't work??? When I tried signing in it would not accept my WPS pin. I double checked the WPS pin number on the base of the hub and it agrees with the pin number I have used previously. How can this be ??