Reference #18.a4476768.1484594089.7afd9afb when just typing in e bays' address. Have contacted e bay & they have no issues with my account or my ip address. When I use an alternative internet provider, or use Virgin from an alternative address, I can access e bay. I have already had a replacement hub from Virgin, installed. Worked for a few days, then access denied again. It is on ALL devices, whether hardwired or wifi: 3 PCs, 2 tablets, a laptop, a notebook, & 2 smartphones. Virgin tells me to contact the tech guys.....who have no idea what is wrong. The first time they sent out the new hub, the 2nd time the guy said it was because my security package had expired that day (go figure!). No account was taken of the fact that I use different security applications on different devices. What more can I do? I'm not tech savvy, but, when all factors are taken into account, it appears to me that it is something to do with Virgins equipment....perhaps the wiring to my property or one of the street boxes. Could someone give me some (simple, please!) suggestions?
Ask ebay to decipher the reference numbers? If the new hub worked for a few days then not it does seem like some block or ban is being triggered, unless the hub did an overnight firmware update. Anything in hub logs to suggest that.
Is anyone else piggy backing on your connection, do you have any unsecured wifi?
Is it only ebay? Try ikea as that has been reported by others
Are all your devices malware free. An infected device could be triggering an ip block.
Would running wireshark help at all. That is suggested by vm in a different problem thread
All of the devices have security on them, are regularly scanned. No one is able to gain access to our connection, my husband locked it down as soon as it was installed. Ebay are investigating at the moment, although I will ask them if they can decipher the reference numbers. Will also try Ikea & see what happens. My next door neighbour, who is also a Virgin customer, has no problems at all. Never heard of wireshark, but will take a look. Will keep you posted!
UK keyboard & location. With the EBAY / IKEA thing, that's only when I write on this forum! Tried the other EBAY sites, still access denied. Am trying to do some research on Hashimoto's disease (hypothyroidism) & it comes up with Access Denied for a couple of those pages, as well. Going to ring the tech guys.
lilwead wrote: UK keyboard & location. With the EBAY / IKEA thing, that's only when I write on this forum! Tried the other EBAY sites, still access denied. Am trying to do some research on Hashimoto's disease (hypothyroidism) & it comes up with Access Denied for a couple of those pages, as well. Going to ring the tech guys.
ok - let's ignore that forum single word glitch - i had tried lower case ikea in edge, ie , chrome - all good
i googled Hashimoto's disease and the first 3 search results all came up OK for me
traceroute should show the path from you to an access denied site, then I'd do it again for a working site & see if I could see any differences in the results
and post the results here for the smart guys to look at. I have never used wire shark, just read about it in the other thread ( called 2ac disconnects ). i think the outputs from wireshark are very geeky so it's only worth doing if someone agrees to look at them for you.
you can get your hub firmware and software versions via a login to the hub I think
if you then forced a factory reset by prodding it with a pin, you could see if those versions changed and if the blocked sites stayed blocked.
i think with VM tech guys you should request a different hub - e.g. if you have hub2 , go to hub3 .... if you have 3 go back down to 2...
Have been on the phone since I last posted: long & the short of it, is 'nothing wrong'! In modem mode, all sites are accessible BUT there is no wifi available...this is unacceptable as I have 2 students needing wifi access, upstairs. So, I'm back in router mode. They agreed, eventually, to send out the new superhub 3. Apparently it is the very latest product, everything WILL work.....I'll reserve judgement. After 2 hrs with the phone glued to my ear, watching all sorts going on with my computer due to remote access, I'm fed up.