Really sorry to hear you're experiencing trouble with your connection.
I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004678859). Our technicians are working to get this resolved and have set a review date of 15th March.
I'm really sorry for any inconvenience this may cause.
All the best
Tech fan? Have you read our Digital life blog yet? Check it out