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emlrdag
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A few issues/faults on my WM superhub2

Hi,

I am having a few issues with my VM superhub2 :

- The WPS button does not work, and seems to stay pushed in 

- I lose ethernet connectivity on one of the ports occasionally, that only seems to come back with a reboot of the hub

- the 5G SSID disappears, and again only returns after a reboot

Are these common problems? 

Can they only be resolved with a new unit?

Thanks

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Re: A few issues/faults on my WM superhub2

Hi emlrdag,

 

Thanks for taking the time to post on the community.

 

Sorry to read you are having an issue with your broadband connection/router.

 

With the WPS button this should only be a push in/push out button, if it has stayed pushed in that is an issue with the router itself. Also due to the other issues you have mentioned, I would like to send you a replacement router. If you can send me a Private Message confirming your name and address please, I can order this for you.

 

Look forward to hearing from you

Sam


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