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gordon217
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9.1.116V Home Hub 3.0 ethernet Dropping

Help please, my Home Hub 3.0 keeps dropping the Ethernet, lights on Ethernet port lit, but no traffic, Wi-Fi still working ? Now got a smart home that is dumb ??????

Phoned Virgin Media, not much help, advised it is cable, swapped out with new Ethernet cable to Switch, up for 10-20min then stops throughput to Ethernet, if you unplug Ethernet and plug it back it all good for another 10min, some must have an answer..

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stevedh2
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Re: 9.1.116V Home Hub 3.0 ethernet Dropping

Hi, I assume you've tried different ports on the Hub 3 to see if its might be just one port that is dodgy. Tried connecting it directly to a computer to see if the same happens, and trying to ping it when it does. Factory resetting the Hub.. assuming all those fail then probably a fault in the Hub, for which I'll leave you in the capable hands of VM staff...
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gordon217
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Re: 9.1.116V Home Hub 3.0 ethernet Dropping

Hi Steven, 

Thanks,

reset, tried every port, tried modem mode, direct cable, everything, think doggy new firmware that was deployed this week, 

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gordon217
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Re: 9.1.116V Home Hub 3.0 ethernet Dropping

Update, may have found issue, dropping does not happy as much if I unplug Apple TV forth Generation from Ethernet ???

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Re: 9.1.116V Home Hub 3.0 ethernet Dropping

Hello gordon217,

 

Thanks for getting in touch, hope you're well Smiley Happy

 

How are you finding your connection since your last post? Have you still narrowed the issue down to the Apple TV?

 

Please get back it touch if you need us to test or check anything.

 

Catch you again soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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bfpt
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Re: 9.1.116V Home Hub 3.0 ethernet Dropping

I'm having this issue but don't have an Apple TV. Everything is the same as it has been since mid last year so looks like an update issue? 

Xbox one and my Tivo have had updates but it would affect more people if it was them?

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Berenice39
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Re: 9.1.116V Home Hub 3.0 ethernet Dropping

Well I think I have the same problem. Ethernet drops out, tried on both Google and Edge initially thinking it was a problem with one of them. And it has only been happening since I received the new Hub 3. My wi-fi though seems to seize at the same, though I have yet to verify that properly. I even, on the advice of an IT guy, bought a new stack as he thought it was my hard drive on the way out. Will make for an interesting conversation with Virgin. By the look of the chain there are no obvious solutions?

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gordon217
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Re: 9.1.116V Home Hub 3.0 ethernet Dropping

All sorted, router was swapped out for new Home hub 3.0, I would contact support.

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stevedh2
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Message 2 of 10
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Re: 9.1.116V Home Hub 3.0 ethernet Dropping

Hi, I assume you've tried different ports on the Hub 3 to see if its might be just one port that is dodgy. Tried connecting it directly to a computer to see if the same happens, and trying to ping it when it does. Factory resetting the Hub.. assuming all those fail then probably a fault in the Hub, for which I'll leave you in the capable hands of VM staff...
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gordon217
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Re: 9.1.116V Home Hub 3.0 ethernet Dropping

Hi Steven, 

Thanks,

reset, tried every port, tried modem mode, direct cable, everything, think doggy new firmware that was deployed this week, 

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gordon217
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Re: 9.1.116V Home Hub 3.0 ethernet Dropping

Update, may have found issue, dropping does not happy as much if I unplug Apple TV forth Generation from Ethernet ???

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Forum Team
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Message 5 of 10
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Re: 9.1.116V Home Hub 3.0 ethernet Dropping

Hello gordon217,

 

Thanks for getting in touch, hope you're well Smiley Happy

 

How are you finding your connection since your last post? Have you still narrowed the issue down to the Apple TV?

 

Please get back it touch if you need us to test or check anything.

 

Catch you again soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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bfpt
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Message 6 of 10
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Re: 9.1.116V Home Hub 3.0 ethernet Dropping

I'm having this issue but don't have an Apple TV. Everything is the same as it has been since mid last year so looks like an update issue? 

Xbox one and my Tivo have had updates but it would affect more people if it was them?

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Berenice39
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Message 7 of 10
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Re: 9.1.116V Home Hub 3.0 ethernet Dropping

Well I think I have the same problem. Ethernet drops out, tried on both Google and Edge initially thinking it was a problem with one of them. And it has only been happening since I received the new Hub 3. My wi-fi though seems to seize at the same, though I have yet to verify that properly. I even, on the advice of an IT guy, bought a new stack as he thought it was my hard drive on the way out. Will make for an interesting conversation with Virgin. By the look of the chain there are no obvious solutions?

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gordon217
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Re: 9.1.116V Home Hub 3.0 ethernet Dropping

All sorted, router was swapped out for new Home hub 3.0, I would contact support.

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bfpt
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Re: 9.1.116V Home Hub 3.0 ethernet Dropping

Virgin are sending me another. Till it gets here I have everything on WiFi.
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gordon217
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Re: 9.1.116V Home Hub 3.0 ethernet Dropping

It has now started again on my New Modem 3.0 replacement.

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