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JackieH55
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Message 1 of 7
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7 year old laptop won't connect to new wifi

I have.7 yr old Toshiba laptop but since we upgraded broadband it won't connect and says there is no connection but my phone and tablets etc connect with no trouble. Is this because it's an old laptop?
Thank you.
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DaveM
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Re: 7 year old laptop won't connect to new wifi

If it's a hub 3 the 2.4 and 5Ghz wireless broadcast the same name by default, the laptop will probably only connect on 2.4Ghz so might be getting confused.

Go in to the advanced settings on the hub and rename them so it can distinguish between the two.

https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

Dave.

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JackieH55
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Re: 7 year old laptop won't connect to new wifi

Apparently my son has tried that plus other things too. Could possibly be something wrong with the laptop.

Jackie
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Alicarns
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Message 4 of 7
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Re: 7 year old laptop won't connect to new wifi

Are you able to test it on another router? I know that might be a long shot but it would isolate the issue to the hub 3 or the laptop.

We were having issues with the wifi on some of the older devices but I've ended up just getting a separate router and put the hub 3 in modem mode and now it all works smoothly.

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Hub 3 user in modem mode with the Asus RT-A66U B1 running the Merlin firmware
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JackieH55
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Message 5 of 7
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Re: 7 year old laptop won't connect to new wifi

Yes he has tried that too.
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Alicarns
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Re: 7 year old laptop won't connect to new wifi

Is that to say that the issue persisted when on a different router?

 

 

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Hub 3 user in modem mode with the Asus RT-A66U B1 running the Merlin firmware
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JackieH55
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Re: 7 year old laptop won't connect to new wifi

Yes it was the same problem.
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