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ade555
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5 GHZ wifi problem SH2

Hi

 

Like lot of people on here I'm having lot of problem with wifi on SH2, the 5ghz connection would constantly drop or will show up on devicec but unable to connect, I'm sure is the sh2 problem because as soon as you reset the device will be fine again but sometomes I have to do that twice.

What is my option with this, I have been with virgin nearly 3 years on this router do you think upgrade would solve my problem?

 

Regards

Adrian

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Re: 5 GHZ wifi problem SH2

Hi Ade555,

 

Sorry to hear you've been dropping 5Ghz signal. If the signal is disappearing occasionally it may be worth changing wireless channels to ensure you have the best signal possible. if the 5Ghz is actually turning off rather than the signal weakening then there could be an issue with the hub and we'd need to replace it. Could you try changing channels first and let us know how you get on?


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ade555
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Re: 5 GHZ wifi problem SH2

Hi

I have been changing channels, but only helps for few days then I'm back to having problems, also some devices strugle to connect using 5ghz they absolutly fine on 2.4ghz, all this has been said before on forum, only option I have is get new hub.
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Re: 5 GHZ wifi problem SH2

Hi ade555,

 

Thanks for checking that for us.

 

It seems like an issue with the Superhub itself. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details and get this sorted out for you.

 

Speak soon Smiley Very Happy

 

Josh


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ade555
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Re: 5 GHZ wifi problem SH2

Thanks replyed to pm now
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ade555
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Re: 5 GHZ wifi problem SH2

New router arrived and all working so far, did setup graph can anyone explain a bit about it please, looks like a lot of spike

31017b633e067a84b9206a6e31b695f1-10-02-2017

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ade555
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Re: 5 GHZ wifi problem SH2

New router pluged in and done graph is well, anyone can explain why so much spike?

 

31017b633e067a84b9206a6e31b695f1-10-02-2017

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stevedh2
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Re: 5 GHZ wifi problem SH2

thats nothing compared to an SH3, I wouldn't too much worry about it unless it actually starts to effect something

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ade555
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Re: 5 GHZ wifi problem SH2

I have been monitoring my connection after that new router has been on and I'm getting increased number of pocket lost, main problem is is getting worse as the days go

 

[url=http://www.thinkbroadband.com/ping/share/e94236d96171bfb2990b6eec22eeb9b8-20-02-2017.html][img]http://www.thinkbroadband.com/ping/share-thumb/e94236d96171bfb2990b6eec22eeb9b8-20-02-2017.png[/img][/url]

 

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