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HarryBarnard281
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2G Network Regularly Drops on Window 10

I don't know why but in the past 3-4 months, since summer of 2016 really, my 2G network on the superhub 2 constantly drops for all devices.The drops only occur when i connect on my PC and if im on my phone for example, it is fine. It only seems to be when it is under load but the 5G network does not have any issues with dropping at all. I have checked my wireless adapter and all is compatible. I was wondering if this is a known issue and if the is a fix.

Thanks- Harry.

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Forum Team
Forum Team
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Re: 2G Network Regularly Drops on Window 10

Hey Harry,

 

Thanks for posting and welcome to the community Smiley Very Happy

 

Really sorry to hear about the problems with your wireless connection, it sounds frustrating.

 

I wonder if you've tried changing your operating wireless channel yet? Often this will help improve problems caused by wireless interference.

 

You can find instructions on how to do this by following our help article  - Changing the Virgin Media router's wireless channel / frequency

 

Could you please let us know if this helps,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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HarryBarnard281
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Re: 2G Network Regularly Drops on Window 10

This doesn't help it afraid. I believe it could be a fault with the router.
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Sephiroth
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Re: 2G Network Regularly Drops on Window 10

I had this happen last week. I went into W10 Dewvice Manager for the wireless adapter; Properties-->Power Management and I turned off the function to allow the adapter to powewr down when idle. Solved.

That was a laptop - not sure about a PC.

Seph - ( DEFROCKED - My advice is at your risk)

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