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gbrit99081
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200 mbps no where near

Hi my broadband is supposed to be up to 200mbps but for the past few weeks its been at 2/3MBPS i've rang virgin to be told too many people in my area are using the internet, what can i do?

I'll copy & paste my router status

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)435000000N/AN/AN/AN/AN/AN/AN/A
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedUnlockedUnlockedUnlockedUnlockedUnlockedUnlockedUnlocked
Channel ID4N/AN/AN/AN/AN/AN/AN/A
Modulation256QAMUnknownUnknownUnknownUnknownUnknownUnknownUnknown
Symbol Rate (Msym/sec)6.952000N/AN/AN/AN/AN/AN/AN/A
Interleave DepthI=12
J=17
N/AN/AN/AN/AN/AN/AN/A
Power Level (dBmV)-2.60N/AN/AN/AN/AN/AN/AN/A
RxMER (dB)37.09N/AN/AN/AN/AN/AN/AN/A
Pre RS Errors
67017N/AN/AN/AN/AN/AN/AN/A
Post RS Errors
278N/AN/AN/AN/AN/AN/AN/A

Upstream   US-1 US-2 US-3 US-4

Channel Type2.0N/AN/AN/A
Channel ID94N/AN/AN/A
Frequency (Hz)39400000N/AN/AN/A
Ranging StatusSuccessOtherOtherOther
Modulation64QAMN/AN/AN/A
Symbol Rate (Sym/sec)5120000N/AN/AN/A
Mini-Slot Size4N/AN/AN/A
Power Level (dBmV)46.00N/AN/AN/A
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts1000
T4 Timeouts0000

Upstream Burst   Req
(1) Init Maint
(3) Per Maint
(4) Adv Short
(9) Adv Long
(10) Adv UGS
(11)

Modulation TypeQPSKQPSKQPSK64QAM64QAM64QAM
Differential EncodingOFFOFFOFFOFFOFFOFF
Preamble Length56640384104104104
Preamble Value Offset65200716716716
FEC Error Correction (T)055121612
FEC Codeword Information Bytes (K)1634348122381
Maximum Burst Size00011193219
Guard Time Size84848888
Last Codeword LengthFixedFixedFixedShortenedShortenedShortened
Scrambler On/OffONONONONONON
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gbrit99081
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Re: 200 mbps no where near

adding Network log

Network Log

First Time Last Time Priority Error Number Description
17/11/2016 06:44:48 GMT 17/11/2016 06:44:48 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
14/11/2016 19:24:24 GMT 14/11/2016 19:24:24 GMT Error (4) 68010302 DHCP WAN IP - ********
14/11/2016 19:23:34 GMT 14/11/2016 19:23:34 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
14/11/2016 18:29:52 GMT 14/11/2016 18:29:52 GMT Error (4) 68010302 DHCP WAN IP - ********
14/11/2016 18:29:04 GMT 14/11/2016 18:29:04 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
14/11/2016 18:21:48 GMT 14/11/2016 18:21:48 GMT Warning (5) 66050310 Auth Success - Web login successful.
11/11/2016 18:28:50 GMT 11/11/2016 18:28:50 GMT Error (4) 68010302 DHCP WAN IP - ********
11/11/2016 18:27:59 GMT 11/11/2016 18:27:59 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
07/11/2016 20:44:14 GMT 07/11/2016 20:44:14 GMT Error (4) 68010302 DHCP WAN IP - ********
07/11/2016 20:43:26 GMT 07/11/2016 20:43:26 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
07/11/2016 20:11:18 GMT 07/11/2016 20:11:18 GMT Error (4) 68010302 DHCP WAN IP - ********
07/11/2016 20:10:28 GMT 07/11/2016 20:10:28 GMT Error (4) 68000407 TOD established

 

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