Check your service statusCable National
Searching for something?
Reply
Fresh as a Daisy
Fuzzyrex
Posts: 1
Registered: ‎27-11-2012

consumer underwriting services?

[ Edited ]

I was advised to write to these guys about a query I had about getting a mobile contract & I am just wondering how long before I can expect a reply? Its been 3 weeks since I wrote my letter & have heard nothing yet.I have tried ringing to find out if my letter has been recieved but whoever I have been talking to doesnt grasp the fact that I have already written the letter & would just like some confirmation that it has been recieved

Please use plain text.
Trust Me, I’m a Doctor
Krystal_E
Posts: 2,453
Registered: ‎16-11-2011

Re: consumer underwriting services?

Hi Fuzzyrex,

 

It can take roughly up to 30 days for a reply. If it's to do with a failed credit score, I'd also get a credit report from Equifax incase there's something on their report that's stopping you from being able to get a contract.

 

Many thanks.


Krystal Evans
Mobile Help & Support Forum Team

Seen a useful post?Problem Solved?Problem with your mobile?
Please use plain text.
Fresh as a Daisy
weronika
Posts: 1
Registered: ‎06-10-2013

Karol Papinigus, request for letter about clear account

[ Edited ]

Hello, my name is Karol , account number since 03.2010-03.2012 was *edited for privacy* . can I please ask for confirmation that I have clear account for period 2010-2012 with you because I have a problem with bill which I get by a mistake for 60f..

Please use plain text.
Forum Team
Mat_H
Posts: 961
Registered: ‎29-05-2013

Re: consumer underwriting services?

Hello weronika,

 

Thanks for your query :smileyhappy:

 

Your post has been edited by one of the forum moderators as it contains private information.

 

We'd be unable to check any information like this on the forum due to data protection issues.

 

Please give us a call on 789 from a Virgin Mobile or 0845 6000 789 from any other phone and we can look into this for you.

 

Thanks


Mat
Help & Support Forum Team

Seen a useful post?Problem Solved?Fault with your service?

Please use plain text.
One to Watch
Taha
Posts: 8
Registered: ‎29-01-2014

Re: consumer underwriting services?

Hello. We have a problem where an account was cancelled and was sent accidental bills. This was confirmed by someone over the phone. We have been handed to the debt collectors for outstanding bills. I have emailed consumer underwriting about this. It is an urgent matter so i wanted to ask what the reply time is for an email

Please use plain text.
Forum Team
Mat_H
Posts: 961
Registered: ‎29-05-2013

Re: consumer underwriting services?

Hi Taha,

 

Thanks for your query :smileyhappy:

 

I've been looking into this and the team should be looking into this currently.

 

Have you had a response about this yet?

 

Thanks

 

Mat


Mat
Help & Support Forum Team

Seen a useful post?Problem Solved?Fault with your service?

Please use plain text.
One to Watch
Taha
Posts: 8
Registered: ‎29-01-2014

Re: consumer underwriting services?

[ Edited ]

Not yet but the debt collection agency have been informed by us that virgin media should be in touch with us shortly so the phone calls have stopped

Please use plain text.
Forum Team
Mat_H
Posts: 961
Registered: ‎29-05-2013

Re: consumer underwriting services?

Thanks for getting back to us Taha :smileyhappy:

 

The team will be in touch as soon as they can.

 

Thanks for keeping us in the loop.

 

Mat


Mat
Help & Support Forum Team

Seen a useful post?Problem Solved?Fault with your service?

Please use plain text.
One to Watch
Taha
Posts: 8
Registered: ‎29-01-2014

Re: consumer underwriting services?

I have still not received a reply. Just to confirm do i have the right email. 

consumerunderwritingservices@virginmedia.co.uk

Please use plain text.
Forum Team
Mat_H
Posts: 961
Registered: ‎29-05-2013

Re: consumer underwriting services?

Hi Taha,

 

Thanks for getting back to me.

 

If you could PM me over your name, full address, the reason for speaking to the team and your email address and cable account number, I'll pop some info over to the team for you.

 

Thanks

 

Mat
 


Mat
Help & Support Forum Team

Seen a useful post?Problem Solved?Fault with your service?

Please use plain text.