on 01-03-2012 11:16
i got a contract blackberry from virgin with a sim and all was fine I was bought an iphone that is unlocked and was a t mobile phone I have put my sim in and all works well when im home and connected to wifi but cannot connect to virgin and have loads of internet time to use every month but cannot use it how can i right this
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on 01-03-2012 20:38
on 06-03-2012 14:09
Both general & billing and Technical are unfortunately unable to support the iphone due to us not selling the handset and thus haven't been trained by Apple to deal with these queries. It's only due to people trying things on the forum that some people know a little more.
Do you know if they removed your blackberry services as if they haven't I can get someone to action this for you?
on 07-03-2012 13:53
Hi dezrad and Matt-09,
They can't remove the Blackberry contract but they can remove the Blackberry services (although only Technical can do this - General and Billing agents can't).
If you both can respond to my private messages I'll get someone to contact you on this.
on 07-03-2012 21:29
Im not sure where you want me to respond to as i havent had a private message but I have sent all my details through a social media form
Have you checked the envelope at the top right side of your screen?