blackberry to iphone

[dezrad]

i got a contract blackberry from virgin with a sim and all was fine I was bought an iphone that is unlocked and was a t mobile phone I have put my sim in and all works well when im home and connected to wifi but cannot connect to virgin and have loads of  internet time  to use every month but cannot use it how can i right this

[Trickiejohn · Accepted solution]

Call 789 on the phone speak to the tech team ask then to remove the blackberry services (for IPhone reasons) There is a differen way but this is the only one i can help with

Then after a few hours resynce to ITunes with the Virgin sim in the IPhone
hope it helps

[dezrad]

i rang VM and they said srry we cant help you hopeless x

[Krystal_E]

Hi dezrad,

Both general & billing and Technical are unfortunately unable to support the iphone due to us not selling the handset and thus haven't been trained by Apple to deal with these queries. It's only due to people trying things on the forum that some people know a little more.

Do you know if they removed your blackberry services as if they haven't I can get someone to action this for you?

Many thanks.

[dezrad]

No nobody has removed blackberry settings if they could do that that would be great thanks

[Matt-09]

Sorry to gatecrash but I could have them removed from my account too without phoning in as they tell me it's not possible?

Cheers

[Krystal_E]

Hi dezrad and Matt-09,

They can't remove the Blackberry contract but they can remove the Blackberry services (although only Technical can do this - General and Billing agents can't).

If you both can respond to my private messages I'll get someone to contact you on this.

Many thanks.

[bucephalus]

i tried to get BB services removed for this reason on behalf of a customer but tech wouldn't allow it

[dezrad]

Im not sure where you want me to respond to as i havent had a private message but I have sent all my details through a social media form

[LisaS235]

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dezrad wrote:

Im not sure where you want me to respond to as i havent had a private message but I have sent all my details through a social media form

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Have you checked the envelope at the top right side of your screen?