In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I ordered on Saturday, was able to get into my account then but I didn’t have a tracking number for my order. I then tried to login yesterday evening and this morning and the same error message saying they don’t recognise the details is coming up and...
I phone 8+ unable to get emails despite changing my password
I need to find my security key for my finance agreements I no longer have the emails anyway that contain themthanks in advance
Hi, my wife changed from an O2 Sim to a virgin Sim recently..O2 Sim lets say its phone number is 07777 777777New Virgin Sim say 07333 333333We told Virgin we wanted to keep the O2 number and got the PAC from O2. Virgin sent the new Sim, we put it ...
Hi,I am having at least 20 nuisance calls a day and I wish to change my mobile number,could someone please help me in how I go about getting this resolved,thanks
I appreciate that everything Virgin Mobile is essentially moving to O2 and perhaps they are winding their account management infrastructure down but can someone please tell the IT folk that the old Compaq 486 with 8MB RAM that Doris found in the corn...
Hi can I have some help so I put a order in and its now saying order parked. I have had no communication from Virgin and I don’t know what’s happening. If an advisor could contact me that would be helpful.
Hi there - I've read a lot of similar messages. I am abroad and need my voicemail PIN set, if someone can help me.Many thanks. Rozlyn Fraser
As with many others I have seen in here I have no way to unlock or disable Parental Controls. I am an adult and was an adult when I signed up for the account but I get the message:'This action cannot be carried out as the Financial Account has a soft...
Since switching to Virgin Mobile I have had nothing but problems with wifi calling.Previously with O2, wifi calling worked perfectly. I have had WiFi calling switched on at the Virgin end however it appears that the phone requires a Virgin Mobile Sig...
