In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I am abroad and didn't set a voicemail pin. Please can you help? Many thanks
Hello, I ordered a new phone and sim on the 6th and it says parked as there was an issue. It says that your service team was going to be in touch with me and I am yet to receive any message. Could you please help with this as it was meant to arrive t...
Hi,I've a mobile SIM packaged from Virgin Media (broadband), used by my daughter. My (known) symptoms are:No internet connection on 4G/3G with good signal in London (on WiFi its fine)Can't SMS the settings number i.e. "text ALL to 789922" (get error ...
I have the same problem every time I leave the house wifi. I can't get national lottery to open. Just error messages or try again later. Have you solved your problems. Tomcat 963.
Hi I am having a nightmare firstly I cant log in to virgin mobile no matter what I do it either doesn't recognise my E Mail address or asks me for a password that I don't know or have never set up ? Basically I just want a PAC code so I can take my n...
I ordered on Saturday, was able to get into my account then but I didn’t have a tracking number for my order. I then tried to login yesterday evening and this morning and the same error message saying they don’t recognise the details is coming up and...
I phone 8+ unable to get emails despite changing my password
I need to find my security key for my finance agreements I no longer have the emails anyway that contain themthanks in advance
Hi, my wife changed from an O2 Sim to a virgin Sim recently..O2 Sim lets say its phone number is 07777 777777New Virgin Sim say 07333 333333We told Virgin we wanted to keep the O2 number and got the PAC from O2. Virgin sent the new Sim, we put it ...
Hi,I am having at least 20 nuisance calls a day and I wish to change my mobile number,could someone please help me in how I go about getting this resolved,thanks
