In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hello, I am not receiving text messages that are required to log into a website through multi factor authentication. The text messages usually come from "msverify". I also cannot receive calls for the multifactor authentication. There is nothing in t...
I lost my iphone which I purchased from apple but was using my virgin sim only contract in. I immediately contacted virgin that evening to block the service and contacted my private insurance company to get a replacement. The insurance company requir...
I’ve just received this text message and don’t have any idea why?I have unlimited texts and phone calls and over 9gb of remaining data. No additional charges on the account TIA“You've hit your spending cap, which will reset on your next refresh. Hea...
HiI would appreciate any advice On 22nd May I called virgin mobile and signed up for a new mobile contract and handset. Credit search complete, all agreed new number provided and pre contract documents sent. I agreed these but then received an email ...
Incoming calls to my mobile won’t connect. States “calls to this number cannot be connected”.. outgoing calls still working with & without Wifi
Parental settings OK on Virgin Media..... don't know where to go with this. All OK with my previous provider Sky mobile
Switched from Vodafone to Virgin using a PAC code to keep my number. Got a text from Virgin Media saying "Great news - we're all done with switching".Problem is that people trying to call me get a message that calls to my number are not being connect...
Hello, I joined Virgin Mobile a few months ago. I ported my number in from the Vodafone network. I have discovered that I can't receive calls from anyone on Vodafone. When they dial my number it comes up as unobtainable. They can send me texts only. ...
My wife has an Apple iPhone 7 and has a Virgin SIM.The mobile is not able to accept any incoming calls. Message says "Calls to this number are not being connected".Outgoing calls are fine and WhatsApp WiFi calls are fine.I have restarted the phone.Is...
