In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
The automatic transfer of my childrens 2 virgin mobile contracts was supposed to have happened yesterday.It appears to have worked but on 1 i phone it now says 02 for the network but the other i phone says virgin still ?I have just received an order ...
I’m about to travel to Europe and trying to turn on my data roaming. When I try to do this online it says there’s a financial soft lock active. I will need access to network and calls while I'm abroad. Please help.
I have not set up a pin on my voicemail. I am now in crete and cannot access my voicemail messages
Hi,I placed a order for a new iPhone and was told they need to carry out a credit check. Should i receive some form of conformation to the email i used or will i not hear anything until the check is complete? I'm just worried i may have entered the e...
I'm from Calgary, Canada. So i am paying 77 cad including taxes on rogers with just the plan and no phone. So i am looking to switch to virgin plus. They have really good deals like 50$ for 12 gb plus unlimited texts and data. So the question here is...
Hi please help. I'm on holiday in Italy ans I need my voicemail which asked for a pin. Its now locked and I can't get hold of customer services. Thank you
Setup roaming last week. Arrived in Rome yesterday and nothing at all. Everything is set as it should be on my galaxy a53. Turned on and off a few time's but absolutely nothing no calls no data all I've got is WiFi at the hotel. Please can someone he...
I have seen that others are experiencing a similar problem. I am dialling a Virgin landline from a Virgin mobile and sometimes get an answer from a completely unknown recipient, sometimes can get no answer from the person called. Yesterday, my intend...
right, I pay £12 a month for my data( increasing to £13 soon) but based on that I get absolutely shocking internet connection, matter of fact it doesn’t even work half the time, I wonder why the bell I pay money to this company when I don’t get what ...
I cannot access my voicemail and I'm abroad I didn't realise I hadn't set up a pin at home and after trying different numbers I'm now locked out now and 222 and 789 don't work ???
