In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi all,My mobile contract has been transferred from Virgin to O2, with that transfer I have two challenges:1. I no longer receive text messages even though I can make calls (and I'm not sure I can receive calls either - I don't appear to be receiving...
HII think I need a Virgin 2nd to 3rd line support on this issue:I have Virgin Mobile and every morning I call my Mum and Dad (age 82) who have a Virgin Media Landline which has been setup by Virgin Media some 3-6 months ago via the Virgin SuperHub Ph...
Need help with my order planning on cancelling think they are doing credit checks
After years with Virgin, I am soooooooooo glad to be leaving.Lousy customer service and everything is designed to stop you leaving whilst screwing every penny out of you.~Coubled my price last time becuase I didn't know my contract ran out and they s...
Hi, i have the exact same problem , Done everything possible to rectify the issue , been on the phone to customer support numerous times , nothing has worked so far including a new sim. My wife who is on o2 cant phone me and some random numbers in...
The automatic transfer of my childrens 2 virgin mobile contracts was supposed to have happened yesterday.It appears to have worked but on 1 i phone it now says 02 for the network but the other i phone says virgin still ?I have just received an order ...
I’m about to travel to Europe and trying to turn on my data roaming. When I try to do this online it says there’s a financial soft lock active. I will need access to network and calls while I'm abroad. Please help.
I have not set up a pin on my voicemail. I am now in crete and cannot access my voicemail messages
Hi,I placed a order for a new iPhone and was told they need to carry out a credit check. Should i receive some form of conformation to the email i used or will i not hear anything until the check is complete? I'm just worried i may have entered the e...
I'm from Calgary, Canada. So i am paying 77 cad including taxes on rogers with just the plan and no phone. So i am looking to switch to virgin plus. They have really good deals like 50$ for 12 gb plus unlimited texts and data. So the question here is...
