In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hello I have been with virgin mobile for a month. It’s not been the best experience The latest issue I have is that I can’t ring my sons mobile number with EE and he can’t ring me which isn’t great when we need to be able to contact each other !! it...
I'm in the process of switching to Virgin mobile, which I hope isn't a mistake.I created an account as a new user during the order process, but trying to login I get told I need a confirmation email. That's all well and good, but no email has turned ...
...and O2 share masts with Vodafone, then why since changing to Virgin mobile can I no longer get a signal in work when it used to be fine with Vodafone?Not to mention I keep getting 'you have no credit to make this call' (which is sorted by turning ...
Hi I am having a issue trying to reset my mobile account password which I have forgotten. I verify my number then get to a security question screen which has no question so doesn't jog my memory. I then hit the link to be sent a email link bit this ...
Asked for a password reset and was told Financial customer has placed Hard Lock on the account. Help!
When ringing a BT land line ,from 2G phones, you get no ring tone BUT if you ring a Virgin land line you do. I think this is mast dependent .
Will call forwarding be available after the O2 switch.That would be very helpful
Paid for new phone on contract, didn’t receive confirmation email. When I try to sign in to my mobile account to see what’s going on with the phone it says I need to verify my email. No matter how many times I press resend nothing comes through from ...
Hi Just setting up my new phone, but unable to log onto My Mobile via a browser as it keeps asking me to verify my email, but im not receiving the verification email. I'm also unable to change any settings for mobile services via the app, parental co...
My switch-over from VM to O2 has got into a right mess. I was given a switch date last week and followed the instructions. I then started getting messages from O2 and was given details of the MyO2 web site and saw that the financials have been swit...
