In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I've been trying to reset my password but the email is not coming through. I've tried several times now. Can someone take a look please?Thanks
Hi all, I'm currently away travelling for summer, and I've received a few voicemails that I'd like to check but everytime I go to it, it asks for a PIN that I don't recall setting up? I don't remember ever setting a PIN for my voicemail. I have alre...
My Samsung S6 has stopped receiving Calls (they go straight to voicemail) and Texts and I'm not notified about any voicemails that have been left. But I can still make calls and texts.I did an online text "Chat" with someone from Virgin technical sup...
Received new phone, fitted replacement sim sent out and followed instructions. Week later. Still cannot make call’s or use data. log into virgin mobile app and sats service suspended -help
I recently received a bill for 6p from thanks@virginmobile.com. Seemed a little odd as I generally don't get mobile bills due to my Oomph bundle or whatever it is called but I assumed it was some small data charge in incurred signing up for a health...
Hello, I reported my phone as stolen happily it has been recovered how can I cancel my stolen phone report.Thank you
I ordered a new phone and contract last Friday (30th) and I still haven't received any kind of confirmation and haven't received the phone. I was chatting to Virgin on their chat and they said it is parked and will be sorted in 24 to 48 hours but I s...
Hi,Does anyone know if Virgin mobile has access to the full range of bands from 02
I have received my new Virgin Mobile SIM and am trying to login to the virgin mobile website, but it keeps telling me i need to verify my email address, which is fine. But I have checked every folder possible in my inbox and there are no verification...
On the Mobile App I am trying to change my plan to unlimited data - but it won’t let me. I thought I had changed it last month, but it clearly hasn’t worked. Help please…This message comes up:
