In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
On the 31st May this year my VM numbers were fraudulently ported to Vodaphone (now called SIM Theft) This caused serious repercussions as my number was used to apply for a loan. After many conversations with VMobile my numbers were reinstated on the ...
Hi There, I bought 2 new Samsung 20 mobiles there was a promotion on = a set of Sony earbuds However when i checked back the claims details are now for a flip phone,i'm well in the time limit how can i complete the claims ? Thanks in advance
After discovering that VM charge 50p per Mb in Guernsey (!!!), I have now used up my monthly spending allowance (in about 10 minutes, at that extortionate rate).When trying to increase my limit (as an emergency measure, so I can at least send SMS mes...
Will customers receive compensation for the days of disruption to messaging that has been resolved today.The issue started on Saturday for me
HelloSince last week the caller ID on my home phone has not been working. I had not been notified of any work being carried out in the area as the last time this happened engineers were working in the area. I know something happened to the line becau...
i switched from EE to Virgin this completed 4th Jan however ever since this completed i have not been able to activate iMesage or Facetime on my iPhone 11 i need to find out if my contract is provisioned for iMessage & if my plan is able to send inte...
I have had no mobile signal since Tues 18th July. According to the O2 network status website this problem will be fixed by 27th July. This is a long time to not be able to use my mobile properly. Who can I complain to and seek some sort of compensati...
After my original post and over 1 year of back and forth with Virgin Media I had to get the Ombudsman involved, to which they had been very helpful. Virgin Media then agreed to cancel the mobile contract that had been taken out incorrectly in my na...
I just tried to access my voicemail and was denied.It asked for my Virgin phone number which I duly entered - only to be told it was not recognised!Is this something to do with the switch to O2?Very annoying as I have messages I need to access.
I have been a Virgin mobile customer for more than 4 years now, we have 2 contracts. On Monday I ordered a new iphone 14 contract bundle, it came with airpods and 50gb of data. I had credit checks, signed contract, signed a credit agreement as it i...
