In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Not receiving new text messages but receiving the same text messages from Friday 14th July from 3 different people (family member, eBay, Klarna) over 15 times so far. A switch to o2 was tried in June but failed so said would try again in August but d...
Help!Had VM on eSim. Now put O2 sim in and can only make calls not receive them. Have deleted eSim profile so now can’t access VM anymore.What do I do, contact VM helpline or O2 helpline?Very frustrating!!
I have moved to virgin mobile and transferred by old number as well. However an issue I have noticed is that when I send a message from the SIM the receiver gets the message sent from the new virgin number which I don't want. However if someone messa...
This message followed by something like "our engineers are working on it..." and a time stamp that updates every hour. What would be helpful is an actual ETA for a fix.Has anyone had prior experience? Do these faults ever get fixed?
I was transferred over to O2 from Virgin Mobile earlier this year like the rest of us and I was immediately allowed to upgrade my phone, so I did.My previous phone I took to a phone shop and I sold it. They told me it was unlocked, therefore the phon...
Anyone else being charged for a mobile they have tried to return several times and after last complaint now being charged for its use when it’s still in cellophane in box?!?!?!
I have two closed sim accounts with Virgin from 2017 (6 years ago). I want to clear these accounts. When I call up, I specifically ask for collections and get passed back and forth to everyone and their brother..except for collections. By the time I ...
Hello,I purchased a pay monthly mobile sim by telephone after unsuccessfully trying to order online multiple times. I also set up my direct debit on the phone call. Yesterday I received a confirmation email of setting up the direct debit and my last ...
Would anyone be able to help as to why wi-fi calling doesn't seem to work on my Galaxy S22 ?I have enabled the setting,via phone dialpad, settings, call setting, wif-fi calling.But no symbol appears on the top of the screen.I tried also via the quick...
HelloI have had nothing but trouble with trying to move my contracts to Virgin ! After having a handset/contract agreed and credit check done which was then cancelled as they didn’t complete verification in time, then a complaint logged and someone t...
