In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi, I ordered 2 new phones that were supposed to be delivered 03/08/2023 but Yodel status was “with sender” for both phones on the delivery day. I did a web chat and they said it would be with me that same day regardless and they didn’t turn up. Yod...
Hi allI ordered an iPhone 14 Pro from Virgin Media mobile the other day. I talked with someone from Virgin at 0800 052 7551 and they confirmed some details and said I could go ahead with the order and it would arrive on Thursday (today). I signed off...
Hi I joined VM last week.I spoke to Customer Services a few days ago and asked them to turn on Wifi Calling for my account, and they said they did.My phone now shows VoLTE icon at the top but no wifi calling. I've tried the usual reboots/reinsert sim...
I am currently travelling in the US and I am getting 100s of emails and texts per day! I am not using my data roaming, I am using wifi wherever I go. I don't understand why this is happening. I'm spending a large portion of my holiday time DELETING e...
is there a way to actually contact this company? I cant find a phone number, the whatsapp chat doesnt work and im getting fed up....
Hi,We signed up with Virgin media last month. Our Virgin box was delivered today but there is no sign of the O2 Sim. Our package included a SIM card for an extra 8.99 a month. Please can you help?
I tried to place an order for a new phone on a pay monthly deal last Tuesday.I was told I would receive a call from the Virgin back office team to confirm the order the following day.I called the customer service team on the Wednesday to check I woul...
Can somebody tell me why the 2 mobiles on my account are not showing on my latest bill. I asked O2 last month and then VM as it is down to them to sync the 2 mobiles to the one account. Can this be resolved please, another black mark for VM from me
Had a Parcel delivered by Yodel on 21/06/23.I was expecting a few small parcels about that time.I opened the outer box and inside was a new Apple iPhone Promax 14 an Apple iwatch wrapped in small marked boxes. Also a new phone SIM card for Virgin Pho...
Recently switched from BT to Virgin mobile and transferred old to Virgin number. No problem with calls or texts.Can access internet via wireless but no connection via mobile data.Been through the trouble shooters, ie. WIFI off, data on, rebooting etc...
