In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I e had my Hub 5 for over a day now and the app won't connect to the router despite being able to access the router via WiFi, lan. Can access the admin portal etc too, fine.The app just says Hub installing, but seems to just time out. Have uninstalle...
hi i am a virgin mobile customer and out of the blue my phone is barring i am disabled and cannot make calls . it says i need a 4 digit pin to deactivate it but i have no idea what that pin is . please help.
SpoilerMy phone samsung A12 keeps disconnecting from Wifi saying connected without Internet had virgin come out all other devices are ok in household just my phone .. I have tried pretty much everything My phone samsung A12 keeps disconnecting from ...
Hi There, Phone was stolen, and my third party insurance are requesting the following to process the claim 1. Proof of Usage2. Proof of barring Does anyone know where I can get these?
Hi All, We are aware that some customers may be experiencing issues receiving OTP text messages. Our support team are investigating this issue and we will update this thread with any progress. Thanks Mod Team
I have just received an email saying that I will be switched over to o2 on 2nd September.As I will be abroad at the time, the email says I will need to switch over manually using a new SIM (sent to my address)[, when my services are disabled c. 5 day...
Good AfternoonI ordered my SIM card more than 1 week ago and it hasn't arrived in the post. At what point does Virgin accept that it's missing and send me a new one? Thank you
Hi,I’ve switched over to a new iPhone and cannot download my eSIM to the new phone. I removed to eSIM profile from the old phone, scanned the QR code from my online account and it does not work. The error message that comes up is “Unable to Activate ...
I have been at this trying to figure out why , when trying to connect my mobile phone to wifi and my home internet. Before all these so called changes came about it worked fine. Now i have got countless messages on my phone saying data usage high (wa...
Did I ask to? NopeIt is happening tonight. I'll be asleepI honestly hope it works cos if it doesn't, I'm going to be one unhappy customer tomorrow.If it works, I hope it is a huge amount better than VM.
