In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi, can someone tell me a list of phones that work with VM WiFi calling as the signal inside my house is terrible - was hoping my Moto phione would work but no option in settings. I did see a list somewhere that showed the list but cant find it again...
HiI cant receive txts or calls .I just phoned customer service number and going through options wee reset network settings to no avail and I'm waiting on call back from the operator but I can't receive calls grrrrrrrr.also I have noticed my voicemail...
Hi,I am trying to change the password on my Virgin mobile account as I couldn't remember the right combination. Unfortunately when I entered all the details required for a password change I get the following message: "This action cannot be carried ou...
I have an iPhone 12 Pro and can support multiple lines. I have my US line and UK line with virgin which I use for iMessaging when I’m in the States. Everything was working great until today when out of nowhere I’ve been hit with “SOS” or “No Service...
Historically Virgin Mobile offered good value tariffs. Customers are now being forcibly migrated to o2 witch is poor value in comparison. The regulator that approved the Virgin Media / o2 merger should be held to account !
Hi there can I ask for some advice, my account go over to 02 over night do I need to set up as new customer on o2 as on vm nothing happens send over to o2 then won't let me log in with old password or even trying to reset ,surely if it still the same...
Hi,Previous Setup: £111 per month, Oomph package with mobile, broadband, and television.New Setup: £86 per month to Virgin for Broadband/Television, £25 to O2 for my mobile.Suppose I decide to leave O2 because £25 a month is a lot for what I use and ...
Hello, how do I get Virgin to migrate my mobile when I am in and out of the country please.
As per the subject title, I used to be a VM mobile user. I am sure I didn't get charged for sending a photo in a SMS text message.Am I right? Cheers, WF.
I have just switched on a sim only contract after leaving SMARTY, I have ported my number across but haven’t been able to receive texts since I have reset my phone multiple times, taking sim out, rest network settings but none of these have workedI c...
