In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I've got 2 mobiles with VM and have been a customer for many years. I know of the impending switch to O2 and here's where the problems start. The dates for switching is 16th September when I will be out of the UK. I will not be back until late Novemb...
What a rip off this merger with O2 is!The cost of data is horrendous and the cost of new phones is even worseOnce again a company (Virgin) has ignored its customers and gone for the moneyOnce my phone is paid for I will be moving
Hi there,I do not have an email from back when I got the phone contract, I have the email which tells me the contract number but no security key.Im pretty sure it ends soon but I would like to check.could someone from the team DM me to sort it out pl...
My Account (Mobile)
Hi, can someone tell me a list of phones that work with VM WiFi calling as the signal inside my house is terrible - was hoping my Moto phione would work but no option in settings. I did see a list somewhere that showed the list but cant find it again...
HiI cant receive txts or calls .I just phoned customer service number and going through options wee reset network settings to no avail and I'm waiting on call back from the operator but I can't receive calls grrrrrrrr.also I have noticed my voicemail...
Hi,I am trying to change the password on my Virgin mobile account as I couldn't remember the right combination. Unfortunately when I entered all the details required for a password change I get the following message: "This action cannot be carried ou...
I have an iPhone 12 Pro and can support multiple lines. I have my US line and UK line with virgin which I use for iMessaging when I’m in the States. Everything was working great until today when out of nowhere I’ve been hit with “SOS” or “No Service...
Historically Virgin Mobile offered good value tariffs. Customers are now being forcibly migrated to o2 witch is poor value in comparison. The regulator that approved the Virgin Media / o2 merger should be held to account !
Hi there can I ask for some advice, my account go over to 02 over night do I need to set up as new customer on o2 as on vm nothing happens send over to o2 then won't let me log in with old password or even trying to reset ,surely if it still the same...
