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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 366 Views
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SMS woes since O2 took over

Being deaf I used the SMS service to keep in contact with friends. I have a samsung phone. Since O2 took over the mobile phone I keep getting error messages to say that O2 cant send message error 0 I used to use the message facility all the time but ...

VIPerson by Up to speed
  • 317 Views
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O2 mobile signal

Not sure if this is the right board for this but I am on Virgin/o2 volt. I am on o2 network for my mobile but get very bad signal strength at home 1 bar if I'm lucky.  My o2 app network status for my location ME101TW Is saying a phone mast close to m...

ibbotson by Dialled in
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O2 Mobile Payment/Refund

Hello,I was recently moved to the O2 service from Virgin. My virgin media contract had mobile included, I did not have to pay for it. I was told that after I moved, virgin would make payment to/refund me for the new contract O2 is charging me for. Th...

K2Too by Tuning in
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  • 9 replies
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Overcharged for 6 months!

In March ‘23, Virgin contacted us by post to tell us of our bill increasing. We contacted them to tell them it wouldn’t be feasible for us to continue at the new price. They then discounted the package to £45 until September and £51 on from there. Th...

Can't update spending cap

My daughter is in Germany and had used all her data.  I want to increase her spending cap but after I click confirm I get spending update error.  I've tried on multiple devices over multiple days

Connect App won't connect to Hub 5!

I e had my Hub 5 for over a day now and the app won't connect to the router despite being able to access the router via WiFi, lan. Can access the admin portal etc too, fine.The app just says Hub installing, but seems to just time out. Have uninstalle...

call barring

hi i am a virgin mobile customer and out of the blue my phone is barring i am disabled and cannot make calls . it says i need a 4 digit pin to deactivate it but i have no idea what that pin is . please help.

Anonymous by Not applicable
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Need help with phone disconnecting

SpoilerMy phone samsung A12 keeps disconnecting from Wifi saying connected without Internet had virgin come out all other devices are ok in household just my phone  .. I have tried pretty much everything My phone samsung A12 keeps disconnecting from ...

tessa123 by Joining in
  • 265 Views
  • 3 replies
  • 0 kudos