In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
my main computer is up stairs with hub , main telephone conection is downstairs , so no good , option 1 is to call virgin and tell them to disconect my main line phone im paying for , or run a cable upstairs and that aint going to happen
Hi there, I lost my sim abroad, and won’t be back home (UK) for another 3 weeks. I need a sim to continue use mobile data roaming while I am here (Ireland). Could you please send out a replacement sim? Thanks
I thought Virgin mobile moved to O2? Why am I getting messages from virgin mobile saying I have not paid my monthly bill when I currently pay O2.......also where do I get a copy of my mobile contract? I go on line and I have one contract but there ...
Hello. I have been with vergin mobile since 2014. I have arranged a new contract with them this April 2023. I was told we would change to O2 which is fine by me but they keep sending email about the conversion to O2 services and that they need the SI...
Hi,I currently have a virgin sim only contract but also have a unused 02 sim as part of a volt package. I have received a email today saying that my virgin sim only contract is changing to o2 and a new sim card is being sent out. My question is am l ...
I have just received an email advising that my contract will be cancelled on 10th Nov if my sim doesn’t get transferred over. I am currently out of the country working and have been for a few months but I am back at the end of the year. Is there a...
Have an issue with Virgin Mobile Customer service where as a result of such bad service, I've decided not to make any payments to my Virgin Mobile Finance account. It's terrible customer service I've had so I'm within my rights to not pay. I mean if ...
Hi all, I am new to Virgin Plus (currently has a postpaid BYOD plan). Previously with Freedom prepaid, I was able to turn off outgoing international calls so that I wouldn't by accident call a US number and get charged for international calls.With Vi...
hi I would like some help as I've no longer got my credit agreement number or security key for my mobile.
Hi, I have the volt package with Virgin and O2, we get 1 sim but I want another for when I am on holiday, I want it pay as you go and as much roaming as possible please, we are cruising so I want to be able to cap the costs so I don’t get any surpris...
