In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi, I haven't switched to O2 from Virgin as I am overseas all the time. I can't receive any text messages since last week. Please help!
My wifes mobile account has been suspended today i have tried calling virgin media they tell me i need to provide proof of id to the mobile fraud queries @virgin media as my direct debit has been cancelled i have received no emails or messages from v...
Hi I'm having the same issue. It's been over a month now and I still haven't received my O2 sim card.
I entered into a contract for the top package: Volt Gig1 Broadband which included: 2 TV boxes, sky sports HD, Cinema, Netflix and the volt benefits which included a sim card. I entered this in November 2022, although as the house was getting renovate...
Hi, does anybody else have issues with their cellular data?My iphoneX simply does not connect to any mobile data network at all since 2 days (before it worked fine). I still have normal cell signal to make calls. (Edinburgh area)I tried all steps (re...
Hi, I have lost both the security key and email for the credit agreement for my contract. Please can you help. Thank you.
When I dial voicemail it rings off immediately i.e. no ringing tone and no response. I am abroad, but I know my pin - I simply can't get through...any ideas?
Following a botched attempt at migrating me to O2's network 2 days ago, I'm no longer getting any incoming calls or text messages including OTP security codes from eBay, PayPal etc. Only texts from Virgin are being received. So far Virgin have not re...
Hi, basically I want to find out my remaining balance for 2 devices I received from you a few years ago as I have an inkling they may be nearing an end. Apparently I have had a security key sent to me in emails when I first got the handsets. I haven’...
Tried to update the spending caps on two lines on my account as an error occurs - I've seen this has been (yet another) problem on the website for a while.... so many broken links and non-working functions lately - makes you wonder if anyone even che...
