In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Someone used my identity to order an iPhone 14 at my old address. Thankfully I was at the address at the time and received the phone. They then sent an Uber driver to pick up the parcel. I went to the police and reported it had a crime number. Report...
I have an issue where the transfer of my Virgin mobile number to O2 did not work properly and has impact my credit rating though no fault of my own.I upgraded to Virgin’s gigabit internet around 40 months ago and as part of that upgrade I was informe...
Hi there,After an account query in store last Friday (6 Oct 2023) my phone disconnected from the network. I returned to the store yesterday (12 Oct 2023) and they provided me with a new SIM. However, 27 hours later I'm still receiving this 'SIM not p...
Hello,I have 4 mobile numbers with virgin mobile on a Family plan. For the last 4 months I have been receiving lots of letters informing me that they will be moved over to 02 but each month the move fails and I get more letters telling me that they w...
I recently had my mobile number disconnected by virgin mobile. It has been a month now and having chased the customer services team numerous times, nothing has happened. It has been very poor service to say the least. I am still waiting for the numbe...
Hi I have received a late text and email from O2 following the migration.No direct debit with O2 in place, nothing from either Virgin or O2 to say I had to set one up.However.I have had an O2 account for many years for my own phone and my partner's (...
I do realise that Virgin mobile used the same O2 network and transmitter masts. However could someone please tell me why is it that when I was on Virgin my signal at home was 4 bars and clear. BUT since being tranferred to O2 at home I have only one...
I travel a fair bit & I will be out of the country when my Sim plan changes. This week my email advises that a replacement sim will be sent 5 days later. Does this actually happen as this is the 2nd time I have received this email and no sim receiv...
Hi I've been a virgin media/mobile customer for years on all services and never missed a bill loads of new mobile bought too, so on 13 July I received an email saying I'm migrating too o2 1st Aug I received an email saying new sim cards being sent t...
Please.. can anyone please give me a working contact number for Virgin Media customer services please? The one on the website currently isn't working for me. So God damnned frustrating..!(I'm in West Midlands, ENG, UK) (LOST Internet at 5.50pm for 10...
